No-Show

At GEM Neurology, we are committed to providing timely and quality care for all our patients. To ensure efficient scheduling and minimize disruptions, we have established the following No-Show and Late Arrival Policy for insurance patients:

No-Show Policy

1. Definition of a No-Show:
   A no-show is defined as failing to attend a scheduled appointment without notifying the clinic at least 24 hours in advance.
2. Notification Options:
• Patients must notify us by phone at 865-666-4411 or by email at info@gemneurology.com at least 24 hours before their scheduled appointment.
3. Allowances:

• Due to high demand for appointments, patients must provide at least 24 hours’ notice to cancel or reschedule.

  New Patients:
  If a new patient misses the first appointment without proper notice, a $100 rescheduling fee will be required before a new appointment can be scheduled. This fee is not covered by insurance.

  Established Patients:
  There is no fee for missed appointments, but patients are allowed a maximum of two missed appointments without notice. After two no-shows, the clinic may decline further scheduling.

Late Arrival Policy

1. Definition of Late Arrival:
• For established patients, arriving 10 minutes or more past your scheduled appointment time is considered a late arrival.
• For new patients, arriving 25 minutes or more past your scheduled appointment time is considered a late arrival.
2. Late Arrival Protocol:
• Patients arriving late may need to reschedule their appointment to ensure other patients are seen on time.
• Repeated late arrivals may count toward the no-show limit.

Exceptions for Emergencies

We understand that emergencies or unavoidable circumstances may occasionally prevent timely attendance. If a no-show or late arrival occurs due to a credible, legitimate emergency, please notify our office as soon as possible via phone or email. Each situation will be reviewed individually.

Additional Notes

Thank you for helping us maintain a smooth schedule and provide timely care to all our patients. If you have any questions about this policy or need to discuss a recent no-show or late arrival, please contact our office directly.

Phone: 865-666-4411
Email: info@gemneurology.com